FAQ

1. How long does shipping take?
Orders are typically delivered within 7–15 business days, depending on your location.

2. Do you offer free shipping?
Yes! We offer free standard shipping on every order.

3. How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.

4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number by email.

5. What is your return policy?
We accept returns on eligible items according to our Return & Refund Policy. Please contact us within the specified return period.

6. What should I do if my order arrives damaged or is missing items?
Please contact us as soon as possible at contact@alverixa.com with your order number and clear photos of the package and/or items. We’ll review the issue and assist you according to our applicable policy.

7. Can I cancel or change my order after placing it?
If you need to cancel or change an order, please contact us as soon as possible at contact@alverixa.com. We’ll do our best to assist before the order is processed or shipped. Once an order has been processed or shipped, changes or cancellations may not be possible.

8. Are my payments secure?
Yes. All payments are processed through secure, encrypted payment gateways.

9. How can I contact customer support?
Email us anytime at contact@alverixa.com. We usually respond within 24–48 business hours.

10. Are there customs duties or import charges?
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country. Any such government-imposed charges are separate from Alverixa’s standard shipping charges.