Shipping policy

At Alverixa, we aim to provide a smooth and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery-related issues.

This policy applies to orders placed through the Alverixa website and shipped to destinations where we offer delivery.

1. ORDER PROCESSING

Orders are generally processed within 2–5 business days after payment is confirmed.

Processing times may vary depending on product availability, inventory location, fulfillment requirements, and other operational factors.

Once your order has been processed and shipped, tracking information will be provided by email when available.

2. SHIPPING TIME

We currently offer shipping to customers in the United States. Standard shipping is free on every order.
Estimated delivery times may vary depending on the destination, product, inventory location, fulfillment provider, shipping method, carrier conditions, holidays, weather, and other circumstances beyond our reasonable control.
For many orders shipped to the United States from overseas, delivery is generally estimated at approximately 10–15 days after dispatch. The actual delivery time depends on the product, inventory location, and shipping method selected.
Where available, an estimated delivery time may be shown on the product page or at checkout.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier conditions, customs clearance, holidays, weather, inventory availability, shipping method, or other circumstances beyond our reasonable control.

3. SHIPPING COSTS

Standard shipping is FREE on every order.

Customers will not be charged a separate standard shipping fee at checkout. The cost of standard shipping is incorporated into our product pricing.

We do not add a separate standard shipping charge after an order has been placed.

Shipping methods and delivery availability may vary depending on the destination and the products included in the order.

4. ORDER TRACKING

Once your order has been shipped, tracking information will be provided by email when available.

Please allow some time for tracking information to become active after shipment. Tracking updates may take several business days to appear depending on the carrier and shipping method.

Some shipping methods or destinations may have limited tracking availability.

5. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Please make sure that your shipping address is complete and correct before placing your order.

Alverixa is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an address error after placing an order, please contact us immediately at contact@alverixa.com.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered processing or has been shipped.

6. LOST, DELAYED, OR DELIVERY-RELATED ISSUES

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at contact@alverixa.com with your order number.

We will review the available tracking information and, where appropriate, work with the relevant shipping carrier or fulfillment provider to investigate the issue.

Delivery delays may occur because of carrier delays, customs processing, severe weather, holidays, high shipping volumes, government actions, or other circumstances beyond our reasonable control.

If tracking confirms that an order has been delivered, please first check with household members, neighbors, your delivery location, building management, and the relevant carrier before contacting us.

A refund or replacement is not automatically guaranteed where reliable tracking confirms successful delivery. Each case will be reviewed based on the available evidence, circumstances, and the applicable fulfillment or dispute policy.

Certain shipping methods, destinations, and delivery issues may be subject to specific claim or dispute limitations.

7. CUSTOMS, DUTIES, AND IMPORT CHARGES

For international shipments, orders may be subject to customs procedures, duties, taxes, or other government-imposed charges depending on the destination country and applicable laws.

These government-imposed charges are separate from Alverixa's standard shipping fee.

Where such charges are imposed by the destination country or its authorities, the customer may be responsible for those charges unless otherwise stated at checkout.

Customers are responsible for providing accurate information and cooperating with applicable customs requirements.

8. CONTACT US

If you have questions about shipping or need assistance with an order, please contact us.

Alverixa Website: alverixa.com
Email: contact@alverixa.com

When contacting us about an order, please include your order number and the email address used to place the order.