Refund policy
At Alverixa, we want you to have a clear understanding of when an order may be eligible for a refund, replacement, reshipment, exchange, return, or cancellation.
This policy applies to purchases made through alverixa.com and currently applies to orders shipped to customers in the United States.
All requests are reviewed individually based on the circumstances of the order and the supporting evidence available. Eligibility for review does not automatically guarantee a particular refund, replacement, exchange, return, or other resolution.
1. CONTACT US FIRST
If you experience a problem with your order, please contact us first so that we can review the issue and assist you.
Website: alverixa.com
Email: contact@alverixa.com
Please include your order number, the name used to place the order, and a clear description of the issue. Where applicable, please provide clear photos, videos, screenshots, or other supporting evidence.
Please do not return any product without contacting Alverixa first and receiving specific return instructions.
2. ELIGIBILITY FOR REFUNDS, REPLACEMENTS, RESHIPMENTS, EXCHANGES OR RETURNS
Depending on the circumstances and supporting evidence, an order may be eligible for a refund, replacement, reshipment, exchange, or approved return if:
* The order qualifies under the applicable shipping or fulfillment policy;
* The product arrives damaged or defective;
* The wrong product is received;
* A product or important part is missing;
* The order is determined to have been lost or significantly delayed under the applicable shipping/fulfillment rules; or
* Another verified issue materially affects the order.
Each request is reviewed individually.
For qualifying product issues, the available resolution may include a full refund, partial refund, replacement, reshipment, exchange, approved return, or another appropriate remedy depending on the circumstances.
For damaged, defective, incorrect, or missing products, customers should contact Alverixa within 30 days after delivery so that the issue can be reviewed.
3. DELAYED, LOST OR NON-RECEIVED ORDERS
Delivery dates are estimates and are not guaranteed.
If your order has been significantly delayed, appears to be lost, or has not been received, please contact us at contact@alverixa.com with your order number.
We may review available tracking information and investigate the shipment where appropriate.
For orders shipped to the United States, delayed-order claims are handled according to the applicable fulfillment provider's shipping and dispute rules. Where CJ Dropshipping is the fulfillment provider, its current policy generally treats a USA order as delayed after 45 days from the date it departed from the CJ warehouse, subject to the applicable shipping method and policy conditions.
Delivery delays may occur because of carrier delays, customs processing, severe weather, high shipping volumes, strikes, government actions, or other circumstances outside our reasonable control.
If tracking confirms that an order was delivered, please first check with household members, neighbours, your delivery location, building management, and the relevant carrier before contacting us.
A refund or replacement is not automatically guaranteed where reliable tracking confirms successful delivery. Each case will be reviewed based on the available evidence and circumstances.
4. DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or defective, please contact us within 30 days after delivery.
We may require:
* Clear photos of the product and the damage or defect;
* A video demonstrating the issue, where necessary;
* Photos of the packaging, where relevant; and
* Your order number.
Depending on the circumstances and supporting evidence, the available resolution may include a full refund, partial refund, replacement, or reshipment.
Minor cosmetic differences or issues that do not materially affect the product's intended use may not qualify for a full refund, replacement, exchange, or reshipment, subject to applicable law and the applicable fulfillment provider's policy.
5. INCORRECT OR MISSING PRODUCTS
If you receive an incorrect product, or a product or important part is missing, please contact us within 30 days after delivery.
We may request your order number, photos or videos of the items received, and photos of the packaging or shipping label where relevant.
Once the issue has been reviewed, the appropriate resolution may include a replacement, reshipment, partial refund, refund, or another appropriate remedy.
For missing parts, the resolution may include providing the missing part, reshipping the applicable product or part, or another appropriate remedy depending on the circumstances.
6. EXCHANGES AND REPLACEMENTS
Alverixa does not provide an unrestricted or general change-of-mind exchange program.
Exchanges or replacements may be provided only where the order qualifies under this policy.
Examples may include:
* A product arriving damaged or defective;
* The wrong product being received;
* A product or important part being missing; or
* Another verified issue materially affecting the order.
The appropriate resolution may be a replacement, exchange, reshipment, refund, partial refund, or another appropriate remedy.
An exchange or replacement is not automatically available because a customer changes their mind, orders the wrong product, selects the wrong size or variant, or simply prefers a different product.
7. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us immediately at contact@alverixa.com.
We will make reasonable efforts to cancel an order before it enters processing or fulfillment.
Once an order has entered processing, has been prepared for shipment, or has already shipped, cancellation may no longer be possible.
Where cancellation is successfully completed before processing or fulfillment, the applicable payment may be refunded according to the circumstances.
Certain customized, personalized, made-to-order, or specially sourced products may not be eligible for cancellation once processing or production has begun.
8. RETURNS
Please do not return any product without contacting Alverixa first.
For qualifying damaged, defective, incorrect, or missing-product claims, customers should contact Alverixa within 30 days after delivery.
If a physical return is approved, Alverixa will provide the appropriate return instructions and, where applicable, the correct return address.
Return instructions may vary depending on the product, order, reason for the return, and fulfillment arrangements.
Do not send products to a supplier, warehouse, fulfillment provider, or any other address unless Alverixa specifically instructs you to do so.
Unauthorized returns may be refused or may not be eligible for a refund.
“Where a physical return is approved, Alverixa will provide the customer with the applicable return instructions and return address. Customers must follow those instructions before sending any product.”
Where a physical return is required, the product should generally be returned“within 30 days of receipt , unless Alverixa or the applicable fulfillment provider provides different instructions for the specific order.
9. RETURN METHOD
Approved physical returns must be sent using the return instructions and return address specifically provided by Alverixa.
Customers must contact Alverixa and receive return instructions before sending any product.
The return address provided by Alverixa may differ from the address shown on the original shipping package or from the address of the product supplier or fulfillment provider.
10. RETURN SHIPPING COSTS
Return shipping arrangements and responsibility for return shipping costs depend on the reason for the return, the circumstances of the order, and the applicable fulfillment provider's policy.
For verified damaged, defective, incorrect, or materially affected products requiring a physical return, Alverixa will provide the applicable return instructions and, where appropriate, information regarding the return shipping arrangement.
For returns based solely on a change of mind, ordering the wrong product, selecting the wrong size or variant, or another customer-preference reason, such returns are generally not eligible under this policy. Where a return is exceptionally approved and permitted by applicable law, the customer may be responsible for applicable return shipping costs.
Customer-preference returns are not automatically accepted.
In some circumstances, Alverixa may provide a refund, replacement, reshipment, exchange, partial refund, or another appropriate resolution without requiring the product to be physically returned.
11. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing a complete and accurate shipping address and accurate contact information, reviewing order details before purchase, monitoring available tracking information, cooperating with reasonable carrier or customs requirements, and collecting packages when required.
Alverixa may not be responsible for delays, failed deliveries, additional costs, or loss resulting from an incorrect or incomplete address, refusal to accept a package, failure to collect a package, failure to comply with applicable customs requirements, or other circumstances resulting from the customer's actions or failure to act.
12. EVIDENCE AND CLAIM REVIEW
To investigate a request for a refund, replacement, reshipment, exchange, or return, we may request reasonable supporting evidence, including photos, videos, screenshots, tracking information, customer correspondence, or other information necessary to review the claim.
Failure to provide reasonably requested information may delay or affect our ability to investigate and resolve a claim.
13. SITUATIONS THAT MAY NOT BE ELIGIBLE
To the extent permitted by applicable law, a refund, replacement, exchange, return, or reshipment may not be approved for:
* A change of mind or personal preference;
* Ordering the wrong product, size, variant, item, or SKU;
* An incorrect or incomplete shipping address provided by the customer;
* Refusing delivery without first contacting us;
* Failure to collect a package within the carrier's applicable collection period;
* Using, damaging, altering, or misusing a product after delivery;
* Normal wear and tear;
* Minor differences in colour, appearance, packaging, or dimensions that do not materially affect the product's intended use, except where a verified product issue qualifies for a remedy under the applicable fulfillment provider's policy;
* Failure to provide reasonable supporting evidence where evidence is necessary;
* Fraudulent, misleading, abusive, or bad-faith claims; or
* Circumstances outside our reasonable control where applicable law does not require a refund or other remedy.
Nothing in this policy is intended to limit any consumer rights that cannot be excluded under applicable law.
14. CIRCUMSTANCES BEYOND OUR CONTROL
Alverixa is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, public health emergencies, war, government actions, strikes, carrier or transportation disruptions, customs delays, or other unforeseen events.
We will make reasonable efforts to assist customers where possible.
15. REFUND PROCESSING
If a refund is approved, it will generally be issued to the original payment method used for the purchase, where possible.
Once processed, the time it takes for a refund to appear in the customer's account may depend on the bank, card issuer, payment provider, or payment processor.
Where only part of an order is affected, a partial refund may be provided where appropriate.
Depending on the circumstances, the appropriate resolution may be a refund, partial refund, replacement, reshipment, exchange, approved return, or another reasonable remedy.
16. CHARGEBACKS AND PAYMENT DISPUTES
If you experience an issue with your order, we encourage you to contact us first at contact@alverixa.com so that we have an opportunity to investigate and assist.
Submitting a chargeback or payment dispute does not automatically guarantee eligibility for a refund.
Nothing in this section limits any legal rights or any rights available through your payment provider.
17. CHANGES TO THIS POLICY
Alverixa may update this Return, Refund & Cancellation Policy from time to time to reflect changes in business practices, fulfillment arrangements, legal requirements, or other relevant circumstances.
The most current version will be published on alverixa.com.
18. CONTACT US
If you have questions about this policy or need assistance with an order, please contact us:
Alverixa Website: alverixa.com
Email: contact@alverixa.com
When contacting us about an order, please include your order number and the email address used to place the order.